Interstate Billing Service has emerged as an industry leader in managing commercial accounts receivable by providing unmatched customer service at competitive prices. Founded in Decatur, Alabama in 1984 with only 5 employees, Interstate Billing Service has grown to employ more than 90 people. Together we service over 400 clients with annual receivables exceeding $1.2 billion, while handling the billing and collecting of a combined customer base of over 100,000.
SOCIAL MEDIA COMMUNITY GUIDELINES
Since our founding in 1984, Interstate Billing Service has been deeply integrated with the industries we serve and deeply interested in the folks who work in those industries. We look forward to our daily interaction with customers and dealers all over the country.
Our social networking profiles on sites such as Facebook and Twitter provide one more way to interact with Interstate Billing Service. We hope you’ll have the same great experience here that our IBS associates always provide through our other contact points.
Playing by the rules
To make sure everyone is welcomed to a safe, secure and friendly social media forum, we’d like to share and encourage the following guidelines:
Please be respectful.
Feel free to join the conversation, and let us know what you think. Be honest. However, please refrain from using obscenities, profanity or making any comments that are illegal, offensive, abusive, defamatory or harmful.
Protect your identity.
Remember that social networks are public. To protect the security of your confidential personal and business information, please don’t post anything you wouldn’t share publicly. For example, never mention your social security number, your company’s non-public financial information, credit or debit card numbers, etc.
Keep things legal.
By engaging in social networks you agree to comply with all applicable laws and use these social communities for lawful purposes only. Please don’t post content unless you created it.
We’re always listening to our customers and dealers, and we welcome helpful feedback on how we can make your experience with Interstate Billing Service even better. If you have an issue with one of our services, we’re here to help, as well. We look forward to responding to constructive, thoughtful posts and comments made on our social pages. You are also welcome to call our Customer Service folks at (800) 223-9146 Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time for assistance.
Consider our folks.
We love that you have great relationships with our IBS associates, and we also love to hear you say great things about them, whether it’s in an email or in our social communities. We’re also listening if you have something “not-so-great” to say, and we hope you’ll contact us directly at (800) 223-9146 so we can personally address your issue. But please help us protect the privacy of our team members by excluding their personally identifiable information when posting something about them on our social site.
As community custodians, we do reserve the right to remove any posts. In addition, we also reserve the right to hide, or permanently delete, posts from any individual.
How we can help
Interstate Billing Service’s social media team works hard to monitor our social sites during our business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time (excluding holidays). While we sometimes might respond after normal business hours, we cannot guarantee that we will be able to begin investigating issues until the following business day.
If you have a specific social media issue, please email our social media team at email@example.com with a description of the issue, your name and contact information, and the best time to reach you.
Issues concerning your accounts with IBS are best handled securely and privately with one of our associates by phone or direct secure email, so please call Customer Service at (800) 223-9146 or send us an email.
Our website, interstatebilling.com, also offers helpful demos and information that answers many common questions about our products and services.
Interstate Billing Service team members posting about IBS on social sites should refer to the Social Media Policy in the Employee Handbook for guidance.
The official voice of Interstate Billing Service is the page owner, posted as Interstate Billing Service on Facebook and @ibillingsvc on Twitter. If you feel that someone is posting as IBS—and shouldn’t be—please email us immediately at firstname.lastname@example.org.
Playing by the rules, part two
You participate in social media at your own risk. Please refer to the following terms and conditions which outline how to use each social network:
Facebook Terms and Conditions
We can’t be responsible for the content or opinions posted by our users. Please understand that not all posts on our social sites necessarily reflect the opinions of Interstate Billing Service, nor can we confirm their accuracy. We are not responsible for and do not endorse third party sites or their content.
By engaging with our social networks, you grant Interstate Billing Service and our affiliates the right to utilize all posted content in any media without any legal or monetary obligation to the poster or author.