Businesses benefit from offering staff development opportunities in our effective communications, valuing differences, and conflict preventive training. The introduction to mediation training exposes staff to the process and benefits of this alternative dispute resolution method.
In mediation, individuals in dispute voluntarily meet with a mediator, a neutral third party person who manages the process and assists the disputants take an active role in resolving their conflict.
Each side is given an opportunity to explore facts, examine feelings, and discuss possible solutions. During the process, negotiations of possible outcomes and resolutions may occur. Mediation benefits all parties involved to move away from the conflict and toward the solution.
Mediation is private and confidential and usually results in an agreement that avoids the traditional approaches such as adjudication or public courtroom procedures.