Founded in 1995, motivated by the strong knowledge in customer relationship management and its ability to integrate with computer telephony led us to align our services in contact center Industry.
Prior to a formation, Pointel assembled a team of experienced contact center professionals in the United States (New Jersey), Europe (Warsaw) and India (Chennai).
Genesys longest tenure, premium reselling and Solution partner for last 16 years.
Pointel is a Genesys VAR that specializes in implementing Genesys solutions, developing voice self-service applications and providing reusable Genesys detailed utilities/ Accelerators for the last 14+ years.
Genesys Audit Tool, IVR Test Automation and Monitoring Tool and browser-based softphone are among the two dozen tools that Pointel developed for Genesys Administrators and Managers. Key focus areas and specialization: Professional/Implementation Services, Genesys Tools, Contact Center Optimization, Production Support, Managed Services.