PrestoFresh is a veteran owned & operated business with a core purpose to reduce the amount of time/energy/trouble/pain required to complete the task of shopping for food and basic household products...without increasing the cost.
Some Answers to FAQs:
Where are we delivering?
We deliver to all of Cuyahoga County Ohio, as well as the Eastlake, Mentor, Avon, North Ridgeville, Willowick, and Willoughby areas.
Will we deliver to non-residences?
Yup! Work downtown but live outside the delivery area? We'd be happy to deliver to your office. When you register for the site, you'll be asked where you'd like us to deliver to you - just enter that location (and don't worry: you can change this later...or even have multiple locations in your address book that you can choose from if that's your thing!).
What are the fees?
We're working realllly hard to keep these reasonable. The delivery fee structure is currently: $7.95 for orders over $100, $8.95 for orders between $75-100, and $9.95 for orders less than $75. These fees are intended to cover the work to package the order and the fuel/labor cost of delivery itself. And as we get larger, we will be pushing to keep these as low as possible...we don't like fees either. In the meantime, we offer a few ways for you to reduce this fee that you will notice when you visit our site.
Is there an order minimum?
Yes, in order to cover the cost to deliver your groceries, we'll need your order to be over $50 please.
When will we deliver?
We will deliver between the hours of 1p-9p Tuesday-Saturday. When you check out on the site, you will be able to select from our 2 hour delivery windows (or Flexible Delivery - see below).
What is the order-to-delivery lead time?
We can deliver to you as soon as the same day! That's right, if you place your order prior to 7am, we can get it to you that afternoon.
Do I need to be home?
Nope. We offer unattended delivery, if you provide adequate storage for your goodies. This means you'll need a sufficiently sized cooler, cold packs, etc...and there will need to be a secure enough location so that your neighbor with the munchies doesn't decide to help him/herself. See the Terms/Conditions page on our site for more specifics on Unattended Delivery.
Am I guaranteed to get what I ordered?
We will do everything we can to provide you the exact item you ordered. However, there will be times when our ability to source an item changes between when you place your order and when we deliver. In these cases, we're in a tight spot. In order to help us meet the intent of your order, you are able to select "Allow Substitutes" when you register. We highly recommend you select this - if you do, we will supply you with an item of equal or greater value in the off chance that this situation arises. If you don't, we won't be able to deliver anything to you for that particular selection (we won't charge you either, of course).
Where do we get our products and do we carry organics?
We provide you with the highest quality product ... including a full suite of locally sourced produce, Ohio raised meats, and thousands of organic & specifialty items! We are partnered with Zagara's Marketplace (a Cleveland Hts staple since 1936) to bring their top quality products across the Cleveland metro area.